FAQ

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Products

Learn more about our great products.

We are always working on great new products that our customers will love. Stay tuned :)

Orders

Everything to know about orders.

We strive to give our customers the best experience and are happy to correct your order to make sure you get the right item(s). Please contact us from the Contact Us form or at support@kozecompany.com.

The fastest way is to return the item(s) you have, and once the return is accepted, make a separate purchase for the new item(s).

Please see our Refund Policy for information about returns.

Sorry, we do not allow orders to be cancelled after they are placed. Please see our Refund Policy for additional options.

Shipping

More information about shipping.

Please refer to your order status updates and tracking information.

Shipping times may vary based on the location of the customer. However, your order(s) should arrive within approximately 30 days. Thank you for your patience due to COVID-19 global delays in shipping.

Standard shipping is used for all orders.