FAQ

Yup! All the brands we carry are totally legit.

We are always working on great new products that our customers will love. Stay tuned :)

We strive to give our customers the best experience and are happy to correct your order to make sure you get the right item(s). Please contact us from the Contact Us form or at support@kozecompany.com.

The fastest way is to return the item(s) you have, and once the return is accepted, make a separate purchase for the new item(s).

Please see our Refund Policy for information about returns.

Sorry, we do not allow orders to be cancelled after they are placed. Please see our Refund Policy for additional options.

Please refer to your order status updates and tracking information.

Shipping times may vary based on the location of the customer. However, your order(s) should arrive within approximately 15 days. Thank you for your patience due to COVID-19 and global supply chain delays in shipping as well as with handmade international items.

Kōzē Company ships to the United States.

Standard shipping is used for all orders.